FREQUENTLY ASKED QUESTIONS
Yes, www.burjgold.com is our official BURJGOLD Jewelry website which sells genuine BURJGOLD Jewelry directly to consumers in the UAE, Saudi Arabia, Oman, Kuwait and Bahrain. Unfortunately, due to the quality and popularity of BURJGOLD Jewelry, we have become the subject of counterfeiters. By buying from www.burjgold.com you can be confident you are purchasing genuine BURJGOLD jewelry.
www.burjgold.com currently ships to addresses within the United Arab Emirates, Saudi Arabia, Oman, Kuwait and Bahrain. Unfortunately we do not deliver to Africa and other Middle East Countries currently.
Creating a BURJGOLD.COM account enhances your shopping experience and helps us expedite the ordering process for you. You can review your order history, track your order, update your newsletter preferences, and receive advanced notice of exclusive offers.
We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 10, Firefox 50, Internet Explorer 11, Chrome 54). If you continue to experience issues, please contact our BURJGOLD.COM Jewelry Customer Care Center at email@example.com with details about the problem, screen shots of the error message and the web browser and version you are using.
To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.
The product photography displayed on our website matches the product as closely as possible. All of our jewelry is hand-finished with genuine diamonds and gemstones; therefore, details such as the exact shade of color of the stone can vary slightly. This is all a part of what makes your BURJGOLD.COM Jewelry unique and special.
During extremely busy periods it is possible to place an order for a product which may have gone out of stock. In this case, BURJGOLD.COM reserves the right to cancel your order.
If you paid via PayTab, you will be issued a refund for the amount paid. If you paid via credit/debit card your card will not have been charged. We apologize for any inconvenience.
BURJGOLD.COM currently supports the following payment methods:
- Master Card
We accept credit cards and debit cards of Master Card and Visa.
Yes, we accept international cards with billing address outside of the UAE with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan and Syria. We allow international cards only for shipments within the UAE, Saudi Arabia, Oman, Kuwait and Bahrain
Unfortunately, we cannot fulfil requests for brochures. Please contact BURJGOLD.COM Consumer Affairs at firstname.lastname@example.org