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Orders, Shipping,
Return & Refund Policy

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ORDERS 1.How do I place an order?
2.How can I pay for my order?
3.What happens when I place my order?
4.How do I track my order?
5.How can I amend my order?
6.Can I cancel my order?
7.My payment has been declined
8.Can I change my billing address after I have placed an order?
9.Can I change my shipping/delivery address after I have placed an order?
10.If I order something that is no longer in stock what will happen to my order?
11.What are the supported payment methods?

1. How do I place an order?
To place an order please select your desired item(s) and add to your shopping cart. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. You will have the option to create an account, log in to an existing account, or guest check out. As soon as you confirm your order, you will receive an automated e-mail confirmation.
2. How can I pay for my order?
You can pay using Visa and Master Card. These payment methods are all 100% secure. All submitted personal and payment information is encrypted and secure. Payments are managed by PayTabs, our business partner.
3. What happens when I place my order?
Once you place your order, you will receive an email confirmation. All personal and payment information will be verified and if there are any issues we will contact you.
4. How do I track my order?
When you place an order and it is dispatched you will receive an order confirmation email with an estimated delivery time. When your order is shipped, you will receive a shipment confirmation email with a tracking number. Use the tracking number to locate your package. 5. How can I amend my order? Orders are processed very quickly. Once you have received your confirmation email, your order cannot be amended. For further assistance, please contact our Customer Care Center at 043798411 or email at customercare@burjgold.com. Provide the order details for further assistance.
6. Can I cancel my order?
Orders are processed very quickly. Once you have received your confirmation email, your order cannot be cancelled. For further assistance, please contact our Customer Care Center at 043798411 or email at customercare@burjgold.com. Provide the order details for further assistance.
7. My payment has been declined

  • Please check your card details in your account to ensure the information is correct, e.g. the expiry date or your billing address.
  • Ensure that you entered the security code correctly – the three digit number on the back of your card.
  • Your payment may have been declined by your bank – please check with your bank.
  • If you’ve checked all of the above, we suggest you try paying with another credit card.

8. Can I change my billing address after I have placed an order?
Orders are processed very quickly. It is not possible to change your billing address once an order has been placed and you have received the order confirmation email. For further assistance, please contact our Customer Care Center at 043798411 or email at customercare@burjgold.com. Provide the order details for further assistance.
9. Can I change my shipping/delivery address after I have placed an order?
Orders are processed very quickly. It is not possible for BURJGOLD.COM to change your shipping address. For further assistance, please contact our Customer Care Center at 043798411 or email at customercare@burjgold.com. Provide the order details for further assistance. 10. If I order something that is no longer in stock what will happen to my order?
During extremely busy periods, it is possible to place an order for a product which may have gone out of stock. In this case, BURJGOLD.COM reserves the right to cancel your order. If you paid via credit/debit card, you will be issued a refund for the amount paid.
We apologize for any inconvenience.
11. What are the supported payment methods?
BURJGOLD.COM currently supports the following payment methods:
- Master Card
- Visa
- Wire Transfer

SHIPPING

1. What are your shipping options, costs and delivery times?
2. How do I track my order?
3. Where do you deliver?
4. How is the BURJGOLD.COM Jewelry packaged when delivered?

1. What are your shipping options, costs and delivery times?
SHIPPING METHODS, COSTS, AND DELIVERY METHODS
Delivery items are based on orders placed between Sunday-Thursday. Shipping is Free of Cost across all over UAE

*Order Processing Time
Orders are usually processed within 3 to 5 business days
During peak holiday and promotional periods order processing times may be longer
2. How do I track my order?
When your order is ready to be shipped, you will receive a shipment email confirmation with a tracking number. To track an order on the website, visit the Order Status page and enter your order number and email address.
3. Where do you deliver?
BURJGOLD.COM currently ships to addresses only in United Arab Emirates and Other Middle East Countries including Bahrain, Saudi Arabia, Oman and Kuwait.
4. How is the BURJGOLD.COM Jewelry packaged when delivered?

All BURJGOLD.COM Jewelry is delivered in our signature branded jewelry boxes. RETURNS AND REFUNDS
1. What is your returns policy?
2. How long will it take to get my money back for my online return?
3. My BURJGOLD Jewelry has arrived and is damaged/faulty. What should I do?
4. I have received an incorrect/faulty item or an item is missing.
5. The price of the item I purchased has changed since I received it. Can I get a refund?
1. What is your returns policy? FREE AND EASY RETURNS.
If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from BURJGOLD.COM, the official BURJGOLD.COM Jewelry website, can be returned within 7 days of purchase with original invoice by mail. Please follow the below steps for returns. SALE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES WILL BE ACCEPTED
Returns by mail -
a. Fill out the return form which can be downloaded from the website and indicate the item number and quantity.
b. Place merchandise and return form in the package.
e. You may choose to use your own preferred method of shipping, use one that can be tracked and insured. BURJGOLD.COM cannot reimburse the cost of shipping using this method. Address for returns should be mailed to:
506, X2, Jumeirah Bay Tower
Jumeirah Lake Towers, Dubai UAE

f. All returns will be credited to the original form of payment. However, your original shipping cost is not refundable.
g. Returns will be processed within 3 business days of receipt of your item(s) by BURJGOLD.COM. You will receive an email notification once your return is processed. Please allow up to 14 additional business days for the funds to be credited to your account.
2. How long will it take to get my money back for my online return?
Returns will be processed within 3 business days of receipt of your item(s) by BURJGOLD.COM. You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 14 additional business days for the funds to be credited to your account.
3. My BURJGOLD Jewelry has arrived and is damaged/faulty. What should I do?
We are sorry to hear this and apologize. Please contact our BURJGOLD Jewelry Customer Care Center at 043798411 for further assistance.
4. I have received an incorrect/faulty item or an item is missing.
We are sorry to hear this and apologize for the mistake. Please contact our BURJGOLD Jewelry Customer Care Center at 043798411 for further assistance.
5. The price of the item I purchased has changed since I received it. Can I get a refund?
As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.